Most Patients Comfortable With Sexual Orientation and Gender Identity Questions, Research Finds
New Mayo Clinic research suggests up to 97% of patients are comfortable with their health care provider asking sexual orientation and gender identity questions. Before this research, it was unclear if the questions—which researchers say are important to reduce health disparities among LGBTI patients—would offend patients. The findings were published in Health Services Research.
"Our results should help ease the concerns of providers who want to deliver the highest-quality care for their patients but may not ask sexual orientation or gender identity questions for fear of distressing or offending their patients," says coauthor Joan Griffin, PhD, a health services researcher and the Robert D. and Patricia E. Kern Scientific Director for Care Experience at Mayo Clinic.
Although multiple governmental reports have recommended asking these questions, there was little evidence about patient acceptance of these questions, the researchers say.
Why Is This Research Important?
Previous research showed many health care providers assumed sexual orientation and gender identity questions would offend patients.
"In previous studies, there was more concern from health care providers about using the questions, but nobody had asked patients about their thoughts," Griffin says. "Therefore, we were not sure what to expect from patients, but we were not surprised that patients were less concerned about the questions than the providers in other studies thought they would be."
Patients will receive the questions at Mayo Clinic as it switches to a single, integrated electronic health record and billing system. The system was implemented across Mayo Clinic Health System in 2017 and is scheduled to launch on Mayo Clinic's Rochester campus in May, and on Mayo Clinic's Arizona and Florida campuses in October.
"At Mayo Clinic, the needs of the patient come first. These questions will help Mayo Clinic identify the unique, unmet needs of LGBTI patients and highlight that equitable care for all people is a top priority," Griffin says.
Mayo Clinic's new sexual orientation and gender identity questions are the following:
• What sex were you assigned at birth on your original birth certificate (male, female, or choose not to answer)?
• What is your current gender identity (male, female, female-to-male/transgender male/trans man, male-to-female/transgender female/trans woman, gender queer/neither exclusively male nor female, additional gender category/other [describe], or choose not to answer)?
• Do you think of yourself as … (lesbian/gay/homosexual, straight/heterosexual, bisexual, something else [describe], don't know or choose not to answer)?
• What is your preferred gender pronoun (he/him, she/her, something else [describe], or choose not to answer)?
Implementing in Medical Practice
"These findings may generalize to relatively similar areas in the country, especially the Midwest, but there may be differences in other regions in the U.S. or by cultural groups that we did not capture in our sample," Griffin says.
As institutions adopt sexual orientation and gender identity questions, a simple explanation of why the information is being collected may increase patient participation, the researchers suggest. Patients also may benefit from being reminded of their health care institution's nondiscrimination and confidentiality policies, they say.
The study's lead author is Jordan Rullo, PhD, a psychologist at Mayo Clinic.
Source: Mayo Clinic